Returns & Exchanges
At Nalli, we strive to ensure your satisfaction with every handwoven masterpiece. If you are not completely satisfied with your purchase, we offer a seamless return process for items in their original, unused condition with tags intact.
Initiate Return
Log in to your Nalli account and navigate to 'My Orders' to select the item you wish to return and submit a request within 7 days of delivery.
Quality Inspection
Ensure the saree is unused, unwashed, and includes the original blouse piece and silk mark tags for our quality check process.
Package & Pickup
Securely pack the item in its original packaging and our logistics partner will schedule a convenient pickup from your registered address.
Refund Processing
Once the item passes our inspection at the warehouse, your refund will be credited to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing